WTF?! Comcast has performed it once more – the corporate says it unintentionally printed the non-public data of 200,000 prospects, together with names, addresses, and telephone numbers. Affected prospects have been given $100 in credit and the chance to vary their telephone numbers for gratis, which might be not sufficient. This has invited a whole lot of criticism on help boards and will result in a class-action lawsuit.
In keeping with a report from the Denver Submit final week, the corporate unintentionally made public the non-public particulars of 200,000 prospects in an internet listing known as Ecolisting, which is operated by Comcast and accessible to 3rd events.
The affected prospects are Xfinity subscribers, and make up round two p.c of Comcast’s whole of virtually 10 million voice prospects. The corporate found the problem in November 2019, and determined to shutter Ecolisting and compensate prospects by providing them a $100 credit score.
If you would like, you can too ask Comcast to vary your telephone quantity freed from cost, however prospects have been complaining on the help discussion board that each one of this is not sufficient. The corporate advised Ars Technica that it has despatched emails to all affected prospects to apologize in regards to the concern, and in gentle of the complaints it has given them a further $100 credit score for the difficulty.
The issue right here is that Comcast prospects have seen this earlier than. A 2010 knowledge breach affected 74,000 prospects, leading to a $33 million settlement in 2015. And extra just lately, its on-line buyer portal partially uncovered private particulars just like the social safety numbers of 26.5 million prospects.
Some Xfinity prospects need to file a grievance with the Legal professional Basic’s workplace, and this comes at a very unhealthy time when Comcast is being criticized for worth hikes in its prospects’ payments for a streaming service that was marketed as a free perk.